Specialised Compliance Management Solutions for Online Gambling Providers

We offer a comprehensive set of risk and compliance solutions tailored to a variety of online gambling compliance obligations. We can help you comply with online gambling regulations in a commercially oriented and goal-focused manner, providing a tailored approach to online gambling compliance management with regard to your specific circumstances, including:

• Your commercial objectives
• Your products
• Your business goals
• Your business size
• Your technology and human resources
• Your risk appetite
• Your governance structure
• Your client demographics
• Your countries of operation, their applicable laws, and relevant online gambling licensing requirements and regulations, including key aspects such as outsourced providers' monitoring, compliance training, risk management, audit, and assurance.
• Any related compliance obligations, including, but not limited to, online gambling obligations under privacy laws, anti-money laundering and counter-terrorist financing (AML/CFT) laws, fair trading laws, and more.
• Online gambling compliance assurance obligations, including internal control design and testing, implementation of compliance calendars, management plans, compliance assurance programs and other second and third-line compliance requirements.
• Specific operational compliance requirements for online gambling providers, including but not limited to:
  • Client due diligence and onboarding
  • Surveillance and monitoring
  • Recordkeeping
  • Conflict of interest management
  • Regulatory technology (RegTech) integration
  • Internal reporting
  • External reporting
  • Transaction execution
  • Regulatory Filings

 

What Jurisdictions Do Our Compliance Solutions Cover?

Our compliance solutions extend across major financial markets and cover online gambling regulations and online gambling licensing requirements in the following jurisdictions:

• Australia: Where online gambling and betting operations are restricted by the Australian Communications and Media Authority (ACMA) under the Interactive Gambling Act 2001. Licensed sports betting and lottery services are exceptions. Providers targeting Australian customers should navigate these restrictions and comply with applicable state or territory regulations.
• United States: Where online casino and betting regulation is state-specific, with jurisdictions like New Jersey, Pennsylvania, and Nevada providing licenses through entities such as the New Jersey Division of Gaming Enforcement and the Nevada Gaming Control Board.
• United Kingdom: Where the UK Gambling Commission (UKGC) oversees online casinos and betting platforms, requiring a remote gambling license for operation under the Gambling Act 2005. This includes compliance with the Gambling Commission Regulations.
• Singapore: Where online gambling is governed by the Remote Gambling Act, with strict limitations. Limited exceptions exist for operators like Singapore Pools under stringent conditions enforced by the Gambling Regulatory Authority.
• New Zealand: Where the Department of Internal Affairs (DIA) oversees gambling regulations under the Gambling Act 2003. Local online casino and betting operations are prohibited, but New Zealanders can participate in offshore gambling, subject to international regulatory standards.
• European Union: Where online gambling regulation is managed at the member-state level without a unifying EU-wide license.
• Offshore Financial Centres:
  • Malta: Where the Malta Gaming Authority (MGA) issues licenses under Remote Gaming Regulations, attracting numerous online casino and betting operators. MGA regulations emphasise player protection and responsible gambling.
  • Gibraltar: Where online casinos and betting platforms are regulated under the Gambling Act 2005, with licenses issued by the Gibraltar Licensing Authority. The jurisdiction is known for its favorable tax conditions and rigorous regulatory standards.
  • Isle of Man: Where the Gambling Supervision Commission offers online gambling licenses in accordance with the Online Gambling Regulation Act 2001, providing a balance of strict regulation and tax incentives.
  • Curacao: Where the Curacao e-Gaming license is issued under the National Ordinance on the Prevention and Combating of Money Laundering and Terrorist Financing, offering broad operational capabilities for online gambling entities.

 

What Types of Online Gambling Providers Do We Support?

Our online gambling compliance solutions cover the following types of gaming institutions:

• Retail Online Casinos: Businesses that provide a wide range of casino games directly to individual consumers via online platforms
• Commercial Online Casinos: Entities offering online casino services to businesses and other commercial enterprises
• Mobile Casinos: Online casinos that offer gaming services through mobile applications and platforms
• Crypto Casinos: Online casinos that accept cryptocurrencies for gaming transactions
• Sports Betting Platforms: Businesses offering online sports betting services
• Lottery and Bingo Sites: Online platforms offering lottery and bingo games
• Social Casinos: Online platforms offering casino-style games without real money wagering
• eSports Betting Sites: Platforms offering betting services on eSports competitions

 

 

Online Gambling Compliance Advisory

Our focus areas:

• Detailed Compliance Advice: Covering online gambling compliance management issues across the first, second, and third lines, as well as matters related to effective compliance with financial markets regulations and online gambling licensing requirements.
• Banking Relationships Advice: On risk and compliance issues related to managing and expanding relationships with banks, liquidity providers, and other financial institutions to help you meet their risk appetite requirements, anti-money laundering and counter-terrorist financing requirements, fraud prevention and recall volume expectations, and other compliance-related and operational standards.
• Operational AML Advice: Advising support, onboarding, KYC, operating and other teams on the day-to-day onboarding and support queue management, effective AML/CFT resource allocations, and operational improvements, helping you maintain the overall customer experience and efficiency while remaining compliant with online gambling AML/CFT requirements.
• Operational Compliance Advice: Advising compliance, management, technology, and support teams on the day-to-day compliance with online gambling regulations, focusing on internal processes and critical internal controls for effective online gambling compliance management.
• Risk Management Advice: Covering risk rating and methodologies, risk assessments, management, and mitigation for various risk types faced by online gambling providers, including regulatory, ML/TF, fraud, data protection, and operational risks. We help you safeguard against potential compliance breaches and comply with risk management obligations under online gambling licensing requirements and other applicable laws and regulations.
• Compliance Framework Advice: To help you create or enhance your compliance management framework, identify gaps and areas of improvement, meet the online gambling compliance obligations effectively, improve internal governance and reporting, and optimise them for market expansion and growth.
• Online Gambling Licensing Advice: We can guide you through the licensing process, help you apply regulations to your specific circumstances and business environment, and meet online gambling licensing requirements to become licensed or maintain it.
• Peer Benchmarking and Best Practices: We can help you benchmark your compliance practices against peers and applicable regulatory compliance guidance, identify areas for improvement and adopt best practices for enhanced compliance.
• Government Agencies Liaison Advice: We provide strategic guidance to senior management and compliance teams on maintaining and managing relationships with external bodies, including regulators, AML/CTF supervisors and law enforcement agencies, focusing on long-term compliance strategies and proactive engagement.
• Specific Online Gambling Compliance Issues: We can help you resolve specific risk or compliance issues related to online gambling regulations and compliance obligations, including but not limited to external audits and reviews, reporting, oversight, difficult clients or transactions, expansion challenges, compliance management issues, process optimisation, regulatory challenges you may encounter and more.
• Further information: You can visit our Regulatory Compliance Consulting Solutions page for a comprehensive list of advisory services we offer to online casinos, and other licensed financial institutions, financial services providers, and regulated businesses.

 

 

Online Gambling Reporting and Regulators Liaison

• Regulator Liaison Management: Providing operational guidance to senior management and compliance teams on managing relationships with regulators, AML/CFT supervisors, police bodies, privacy commissioners, and other government entities. This includes handling requests for information, responding to ad-hoc regulatory inquiries, managing findings from audits and investigations, managing compliance with reporting obligations for online gambling providers and more.
• Board and Committee Reporting: Facilitating structured reporting workflows for various committees and board delegates, including risk, compliance, and audit committees, focusing on your current compliance status, deviations from your risk appetite, changes in risk ratings and any operational compliance updates to ensure that governance structures are well-informed and aligned with compliance management practices.
• Compliance Performance Metrics: Developing and presenting comprehensive compliance performance metrics to the board or relevant committees, offering insights into your compliance effectiveness and identifying points for improvement in key compliance areas, including compliance training, fraud prevention, compliance monitoring, risk rating and assessment, controls effectiveness, adherence to your compliance calendar, regulatory technology (RegTech) performance, and more.
• Internal Audit Reporting: We can help you increase the effectiveness of the internal audit to make its findings reflect your actual performance against the online gambling compliance obligations. This includes developing tailored methodologies for the auditors, preparing the necessary audit evidence and reviewing audit results. The goal is to ensure that audit procedures and outcomes directly contribute to maintaining and enhancing your compliance status and internal controls' effectiveness.
• AML/CFT Reporting Compliance:  We help with the implementation of effective AML/CFT reporting processes, aligning with specific anti-money laundering regulations for internal oversight and prompt escalation of critical AML issues within your business to help the management receive a clear overview of your AML/CFT compliance status.
• Transactional Reporting: Implementing effective transactional reporting procedures to help with online gambling compliance management of reporting obligations under various laws and regulations, including submitting SAR, SMR, STR, PTR, TTR, specific reportable matters under the online gambling licensing requirements and other externally reportable transactions and activities.
• Internal Quality Assurance Reporting: While second-line control testing is crucial for complying with online gambling regulations, including online gambling licensing requirements, first-line quality assurance results are equally important for effective risk and compliance management. We help organise effective reporting lines, tailor reporting content to your specific circumstances, products, and team size, and establish a structured approach to responding to reporting outcomes.

 

 

Comprehensive Compliance Management Solution for Online Gambling Providers

Our compliance management services include, but are not limited to, the following:

• Online Gambling Compliance Management Leadership: We act as your Compliance Leads and Compliance Managers, fully managing compliance obligations under the applicable online gambling licensing requirements, laws, regulations, industry codes, and regulatory guidance.
• Second-Line Compliance Management: We offer a full range of second-line compliance assurance solutions, including internal controls testing for operational, compliance, marketing, legal and other risks, as well as managing issue closure control testing and more.
• Supporting the Board in Strategic Compliance Management: Advising on the necessary compliance resourcing, budget, tools, role structuring, and compliance functions' structure to support your specific business objectives within your risk appetite and risk management framework.
• Compliance Project Management: Effectively coordinating between senior management, committees, legal advisers, risk and compliance functions, outsourced providers, and different departments, including product development, technology, customer support, operations, assurance, marketing, and others, to help you successfully implement compliance projects across the business.
• Customised Governance Solutions: Tailoring governance frameworks and mechanisms to fit your specific governance structure and effectively comply with online gambling regulations and other applicable obligations. Whether your business is locally oriented, a start-up, undergoing expansion, part of a multinational group, has a listed parent company or is undergoing restructuring, we tailor the oversight of online gambling compliance management to your business case.
• Stakeholder Management and Reporting: Reporting to the board, committees, shareholders, regulators and other stakeholders. Providing management and the board with comprehensive compliance reports that cover your compliance with online gambling compliance obligations, regulatory development summary, compliance-related data and statistics, internal controls testing outcomes and more. Also covering the status of your specific compliance-related projects and compliance goals, relevant compliance KPIs, and more.
• Compliance Calendar Implementation: We design and implement compliance management programs and calendars, covering such areas of online gambling compliance obligations as policy and key document reviews, control testing, risk assessment and reviews, vendor reviewers, user system access reviews, assurance activities and more.
• Managing Customer Onboarding and Due Diligence: Implementing commercially oriented and compliant processes for KYC information collecting, Know Your Business (KYB), ML/TF risk assessment, PEP and Sanctions screening, CDD and EDD, especially for higher ML/TF risk clients, to help you comply with AML/CFT compliance obligations for online gambling providers.
• AML Transaction Monitoring and Reporting: Developing and implementing a set of business-specific ML/TF alerts and red flags to detect and report suspicious transactions to comply with the online gambling AML requirements without making AML/CFT compliance a hindrance to business.
• Information Requests and AML/KYC Data Sharing: Handling information requests from law enforcement agencies, AML/CTF supervisors, and other relevant AML/CTF designated entities, such as your banking partners and other essential service providers (liquidity providers, finance providers, etc.), ensuring that you are fully supported in all AML/CTF compliance-related communications.
• Business Expansion Support: Providing support for your business expansion objectives, recognising and assessing new risks, developing and implementing controls and mitigations for them, as well as addressing new compliance obligations and putting in place practical tools and systems to manage them.
• Online Gambling Operational Compliance: Including but not limited to:
  • On-the-Ground Compliance: Conducting compliance management meetings, organising routine and ad hoc compliance reporting, overseeing mitigations and controls testing, leading adjustments and enhancements to your internal controls and protocols when required.
  • Compliance Process and Operations Building: Developing effective and compliant procedures and processes to implement your policies, support your operations across different teams and mitigate operational, regulatory and other risks.
  • Outsourced Provider Performance Monitoring: Setting up initial due diligence and ongoing review frameworks for your outsourced providers to help you meet the required service standards for outsourcing under various online gambling compliance obligations, including online gambling licensing requirements.
  • Incident Management and Reporting: We can help you set up effective processes for incident reporting, escalations, and management at different levels of your business.

 

Online Gambling Compliance Assurance 

Our services include:

• Compliance Assurance Programs:  We can design and implement your compliance assurance program to maintain enhanced oversight of your compliance with both online gambling regulations and your internal compliance and risk appetite thresholds.
• Organisation-Wide Risk Assessments: Helping you focus on the specific risks faced by your business, considering its size, products, client types, jurisdictions of operation, delivery channels, financial institutions you interact with, available technology, and other tools. This includes assessing available mitigations, controls, their effectiveness, residual risk ratings, and the plan to move forward.
• Internal Controls Design: We can develop internal controls for various risk types, including regulatory, fraud, operational, strategic, financial, and other risks. Please visit our Internal Controls Design page for more information. 
• Assurance Testing: We conduct assurance testing to verify that the business complies with its policies, procedures, and online gambling compliance obligations, including online gambling licensing requirements. We also assess whether your internal controls effectively mitigate existing risks, including those required to be monitored under the applicable online gambling regulations. This process includes a compliance controls testing report and, if necessary, a gap analysis.
• Compliance Quality Assurance: We go beyond merely meeting regulatory requirements. We focus on evaluating and enhancing your risk and compliance management processes to ensure they align with your current and future goals, business model, your risk analysis, your current client inflow, and more. We also suggest which compliance processes you can use to meet your goals. Here is an example of this service in the AML/CFT area.
• Assurance Reporting: Compiling testing findings and issuing comprehensive compliance assurance reports, which include:

• Identification of any deficiencies or control weaknesses, with clear explanations and potential root cause analysis.
• Recommendations for corrective actions to address identified issues and enhance compliance effectiveness.
• Evaluation of the overall effectiveness of your internal controls and regulatory compliance monitoring program against your desired assurance level.

• Regulatory Inspection Readiness: We can help your business prepare for external audits and regulatory inspections, reducing the risk of adverse findings related to online gambling compliance obligations. This includes conducting mock inspections to identify gaps, reviewing documentation and record-keeping practices to ensure all relevant materials are well-organised and readily accessible, and training staff on their roles in the inspection process. We assist in identifying any missing information and weak points, provide interview preparation, and more to ensure readiness for auditor or regulator review.
• Further information: You can visit our Compliance Assurance Solutions page for more information on our third-line compliance assurance review solutions.

 

Compliance Remediation Solutions

Our focus areas include:

• Compliance Remediation Advice: Assisting online gambling providers in effectively addressing and rectifying compliance issues, from minor breaches to significant regulatory challenges, including warnings and action plans.
• Remediation Plan Development: Following the independent review, we assist in analysing the findings to identify necessary remedial actions. We then support online gambling proivders in devising a detailed plan outlining these actions for submission to your regulator or an AML/CFT supervisor, ensuring the plan is both actionable and compliant with regulatory expectations.
• Remediation Plan Commitment: We help online gambling providers complete their remediation plans and prevent non-compliance recurrence.
• Executive Attestation Support: Our services include assisting senior executives in preparing the required attestations to your regulator. This involves confirming that all necessary remedial actions have been undertaken and adequate compliance measures are in place, supported by comprehensive documentation and evidence. This option covers assistance with the removal of any licensing restrictions.
• Further Information: For more information, you can visit our Compliance Remediation Solutions page.

 

 

Internal Controls Testing and Online Gambling Compliance Management

When it comes to reality versus a nice policy or procedure with nothing else to show for it, it’s often a case where a policy says A, but reality says B. One might ask, why didn’t we test our internal controls before? Or, why didn’t we do it properly? There’s nothing worse than faking compliance instead of actually doing it.

Our second line of compliance defence solutions covers the development, testing, and enhancement of a wide range of controls to ensure compliance with various laws and regulations governing online gambling compliance obligations.

We go beyond merely quoting online gambling regulations or a selection of licensing requirements, then adding Excel sheets painted in different colours as a supposed source of truth with nothing to show for it.

We test them.
We link them to your risk appetite and core risk management documentation.
We provide relevant suggestions and analysis tailored to your business.

Some of our focus areas for testing the online gambling compliance requirements include:

 

Regulatory Compliance and Licensing Controls

• Compliance Management: Online gambling providers are expected to adhere to various gambling licenses and online betting regulations across jurisdictions.
• Liquidity Management: Online gambling platforms should ensure sufficient liquidity to cover player withdrawals and maintain operational solvency.
• Capital Adequacy: Online casinos are expected to maintain minimum capital levels to cover operational risks and assure player payouts.
• Financial Auditing: Online gambling providers should engage qualified auditors to conduct regular audits to verify financial stability and regulatory compliance.
• Regulated Counterparty Engagement: Web-based gambling services are expected to engage with regulated payment processors, game providers, and other service providers.
• Cross-Border Application of Regulations: Online gambling providers should comply with international gambling regulations when operating across borders or targeting players from different jurisdictions.
• Gambling Act Compliance: Online casino operators should adhere to the specific requirements of the Gambling Act in each jurisdiction where they operate.

 

Operational Oversight Controls

• Outsourcing Oversight: Online gambling businesses are expected to oversee outsourced functions such as game development, IT services, and customer support to ensure compliance.
• Risk Management: Online gambling providers should manage operational, cybersecurity, and gaming-related risks effectively.
• Governance Arrangements: Online casino operators are expected to establish effective governance structures for decision-making and overseeing gambling operations.
• Senior Management Accountability: Senior management of online gambling providers should ensure ethical gambling practices and regulatory compliance.
• Operational Resilience: Online casinos are expected to have continuity plans for critical operations like gaming services, payment processing, and customer support.
• Technology Risk Management: Web-based gambling services should manage risks associated with gaming platforms, cybersecurity threats, and data integrity.
• Cybersecurity Measures: Online gambling providers are expected to implement robust cybersecurity measures to protect player data and prevent breaches.
• Technical Security Standards: Online gambling businesses should adhere to technical security standards such as PCI DSS to ensure secure transactions and data protection.
• Responsible Gambling Technology: Online gambling providers should utilise technology to support responsible gambling initiatives, including self-exclusion tools, deposit limits, and real-time monitoring of gambling behaviour to identify and assist problem gamblers.
• Harm Minimisation: Online gambling platforms should implement strategies and technologies aimed at minimising gambling-related harm, including player education, support services, and early intervention measures.

 

Market Integrity and Transparency Controls

• Market Conduct Standards: Online gambling providers should ensure fair gaming practices, including game fairness and integrity.
• Fair Dealing Principles: Online casinos are expected to follow principles that guarantee fair treatment of players, transparent gaming rules, and clear terms and conditions.
• Conduct and Disclosure Standards: Online gambling providers should maintain high standards for disclosures to players regarding gaming policies, responsible gambling, and self-exclusion options.
• Service Provision Standards: Web-based gambling services should deliver gaming services responsibly, ensuring player protection and support.
• Client Asset Protection: Online gambling providers are expected to safeguard player deposits, ensuring they are segregated from operational funds.
• Game Fairness Testing and Certification: Online casino operators should regularly test and certify gaming software by independent testing agencies to ensure game fairness and randomness, adhering to regulatory standards.
• Responsible Gambling Policies: Online gambling businesses should implement and promote responsible gambling policies, including tools for self-exclusion, deposit limits, and reality checks.
• Player Safety: Online gambling providers are expected to ensure player safety through measures that protect against gambling-related harm and provide support for problem gamblers.
• Exchange Rate Transparency: Online gambling platforms should disclose exchange rates transparently to ensure customers are aware of the rates applied to their transactions.

 

Resource Management Controls

• Resource Adequacy: Online gambling providers should maintain adequate financial, technological, and human resources to support effective gaming operations and regulatory compliance.
• Professional Competence: Web-based gambling services are expected to ensure that staff are competent in online gaming operations, regulatory requirements, and customer service.
• Player Profiling: Online casinos should implement player profiling to personalise services and identify potential problem gambling behaviour, ensuring that profiling is done ethically and in compliance with privacy laws.

 

Reporting Controls

• Regulatory Reporting: Online gambling providers are expected to submit regular reports to regulatory authorities on AML measures, player protection efforts, and compliance with licensing requirements.
• Record-Keeping: Online gambling businesses should maintain accurate and accessible records of player activities, transactions, and communications for compliance and dispute resolution.
• Player Activity Monitoring and Reporting: Online gambling providers should establish systems for monitoring and reporting unusual player activity patterns that may indicate problem gambling or AML concerns, facilitating timely intervention and reporting to relevant authorities.
• Compliance Software: Online casino operators are expected to utilise compliance software to automate and streamline reporting processes, ensuring timely and accurate submission of regulatory reports.

 

Transactional Controls

• Authorisation and Verification Procedures: Online gambling providers should verify player identities and ensure compliance with AML/KYC regulations.
• Payment Processing Security: Web-based gambling services should enhance controls around payment processing to ensure secure, efficient, and compliant transactions, including adherence to PCI DSS standards.
• Periodic Review and Reconciliation: Online gambling platforms should regularly review gaming activities and financial transactions to ensure accuracy, compliance with gaming rules, and responsible gambling practices.
• In-App Purchases: Online casino operators should provide transparency and fair pricing for in-app purchases, adhering to consumer protection regulations.

 

Data Protection and Privacy Controls

• Data Privacy Compliance: Online gambling providers should implement controls to ensure compliance with data protection regulations such as GDPR, including data minimisation, consent mechanisms, and secure data storage.
• Player Data Access and Portability: Online gambling businesses should establish procedures allowing players to access their data or request data portability in line with privacy regulations.
• Remote Gambling Software: Online Casinos should ensure that remote gambling software complies with regulatory standards for security, fairness, and responsible gambling.

 

Emerging Technologies and Innovation Controls

• Blockchain Technology Integration: For online gambling providers that accept cryptocurrency or utilise blockchain technology, controls should manage associated risks, ensure compliance with AML regulations, and safeguard against volatility and security vulnerabilities.
• Artificial Intelligence and Machine Learning Use: Online gambling providers employing AI/ML technologies for personalisation, customer service, or operational efficiency should ensure transparency, fairness, and data protection in their application. This includes:
  • Implementing bias detection and mitigation measures in AI/ML algorithms to prevent discrimination.
  • Obtaining player consent for the use of AI/ML technologies and providing clear information on how their data is used.
  • Maintaining the ability for human intervention in critical decision-making processes.

 

 

Online Gambling Licensing Solutions

• Financial Licensing Application Support: We provide comprehensive support for a wide range of online gambling licensing requirements applications, including:

• Australian Interactive Gambling Act Compliance: Leverage our expertise in navigating the complex landscape of the Interactive Gambling Act 2001 and state/territory regulations to ensure full compliance for your online gambling and betting operations in Australia.
• UK Gambling Act Compliance: We assist online casinos and betting platforms in obtaining a remote gambling license from the UK Gambling Commission under the Gambling Act 2005, ensuring compliance with Gambling Commission Regulations and UK Gambling Commission compliance guidance that aims to promote consumer protection, fair play, and anti-money laundering measures.
• US Gaming Control Board Compliance: Our team supports your application process for state-specific licenses, ensuring adherence to the regulatory standards set by entities like the Nevada Gaming Control Board, New Jersey online gambling regulations
  and applicable online gambling and online casinos' compliance regulations in other states.
• Singapore Remote Gambling Act Compliance: We provide tailored solutions to navigate the strict limitations of Singapore’s Remote Gambling Act, ensuring compliance with the Gambling Regulatory Authority’s stringent conditions.
• EU Member State Compliance: We guide online casinos and betting platforms through the varying regulatory requirements across EU member states, ensuring full compliance with each country’s gambling laws.
• Malta eGaming Licensing Authority Compliance: Benefit from our comprehensive support in obtaining a license from the Malta Gaming Authority under Remote Gaming Regulations, with a focus on responsible gaming and player protection.
• Gibraltar Licensing Compliance: We assist in securing a gambling license from the Gibraltar Licensing Authority under the Gambling Act 2005, ensuring adherence to the jurisdiction’s favourable tax conditions and rigorous regulatory standards.
• Isle of Man Online Gambling Regulation Act Compliance: Our team provides guidance on obtaining a license from the Isle of Man Gambling Supervision Commission, ensuring compliance with the Online Gambling Regulation Act 2001 and balancing strict regulation with tax incentives.
• Curacao eGaming Licensing Compliance: We support the licensing process under the Curacao National Ordinance on the Prevention and Combating of Money Laundering and Terrorist Financing, enabling broad operational capabilities for your online gambling entity.
• Other jurisdictions.

• International Governance Alignment: We provide strategic advice on aligning governance models for online gambling providers operating across multiple jurisdictions to meet diverse regulatory expectations while maintaining operational efficiency and regulatory compliance.

 

Policies and Procedures for Online Gambling Providers’ Compliance Management

• Compliance Policies and Core Documents: We develop, enhance, and implement a set of core policies, manuals, frameworks, and procedures for effective online gambling compliance management.
• Effective Procedures for Online Gambling  Compliance Management: We draft and enhance a detailed set of procedures and protocols to meet the distinct needs of your business, focusing on efficient compliance, your business goals, and applicable online gambling compliance requirements.
• Examples: These policies and procedures include, but are not limited to:

 

Operational Compliance

• Compliance Management Frameworks
• Compliance Monitoring Programs
• Compliance Calendars and Checklists
• Complaints Handling and Dispute Resolution Policies
• Compliance Training Manuals and Programs, as part of our regulatory compliance training solutions
• Obligation Registers
• Incident Reporting Policies and Procedures
• Outsourcing Policies and Vendor Risk Management policies as part of our outsourced provider's compliance management solutions
• New Client Account Opening Policies and Procedures, as part of our customer onboarding solutions

 

Governance and Oversight

• Board Charters, Risk, Audit and Compliance Committee Charters, as part of our corporate governance solutions
• Codes of Conduct
• Delegations Registers
• HR Manuals and Policies
• ESG Compliance Policies
• Conflict of Interest Policies

 

Risk Management

• Risk Management Frameworks as part of our risk management solutions
• Risk Assessment Guidelines and Methodologies
• Internal Control Testing Methodologies
• Responsible Gambling Features Policies

 

Audit and Assurance

• Compliance Assurance Programs as part of our compliance assurance solutions
• Internal Audit Policies and Programs as part of our internal control testing solutions
• Regulatory Reporting Procedures
• Game Fairness Testing and Certification Policies

 

Client and Market Conduct

• Marketing and Advertising Policies
• Game Integrity Policies
• Player Activity Monitoring and Reporting Policies

 

AML/CFT and Financial Crime Compliance

• AML/CFT Compliance Programs
• AML/CFT Risk Assessment
• Whistleblowing Policies
• Sanctions Compliance policies and procedures
• Fraud Prevention Protocols and Controls as part of our fraud prevention solutions
• ABC Policies

 

Privacy and Data Management

• Client Data Protection Policies
• Record-keeping Policies and Procedures and/or Data Governance Policies as part of our record-keeping compliance solution
• External Privacy Policies
• Internal Data Protection Compliance Programs
• Player Data Access and Portability Policies

 

Technology and Security

• Payment Processing Security Policies
• Cryptocurrency and Blockchain Integration Policies
• Artificial Intelligence and Machine Learning Use Policies

 

Compliance Training and Capacity Building

We focus on practical compliance and the application of training to real-world compliance scenarios and challenges that online gambling providers generally face. Our services include:

• Customised Compliance Training Solutions:  Specialised compliance training sessions for various teams, including management, compliance, operations, sales, and customer relations, focusing on online gambling regulations, applying online gambling compliance management practices to your circumstances, risk awareness, and more.
• Up-to-date Regulatory Compliance Updates:  Keeping compliance officers, managers, CROs, COOs, and other Risk and Compliance team members informed of changes in online gambling licensing requirements and regulations, AML/CFT updates, and changes in regulatory guidance.
• Data Analysis for Effective Compliance Monitoring: Covering training on compliance-related, data-based analysis and its results, including risk rating, internal control adjustments, resource and focus reallocation, and more.
• Workshops on Emerging AML Trends and Red Flags: Updating on the new AML trends, red flags, typologies, and AML/CFT requirements for online gambling providers. For more information, please visit our AML/CFT Training Solutions page.
• Practical Workshops: Interactive workshops focused on effective and goal-oriented online gambling compliance, capacity planning, and resource allocation, covering:

• Online gambling regulations
• Internal and external compliance reporting
• Effective governance over risk and compliance functions
• Organisation-wide risk assessment, risk rating methodologies and the development, management, and testing of corresponding internal controls, including controls testing methodologies and practical techniques.
• Online gambling compliance reality, including outsourced provider monitoring, UAV management, incident management, product suitability assessments, advertising and marketing compliance, improvements in the client onboarding journey, transaction monitoring processes, and more.

• Further information: You can visit our Compliance Training Solutions page for more information on the compliance training services we offer to licensed financial institutions and financial service providers.

 

Online Gambling and AML/CTF Compliance

We offer a complete set of solutions covering online gambling anti-money laundering (AML), financial crime and counter-terrorism financing (CTF) compliance. Our solutions include:

• Customer due diligence, screening, and customer onboarding solutions
• Development of transaction monitoring frameworks tailored to online gambling specific ML/TF red flags and your business specifications
• AML advisory covering online gambling compliance issues and challenges
• Drafting, testing, and updating AML policies and procedures
• AML training and capacity building
• Managed AML compliance solutions for online gambling providers
• Internal and statutory AML/CFT audit solutions for online gambling providers
• Financial crime prevention framework development focusing on common fraud risks faced by online gambling providers.
• For more information, please visit our specialised AML Compliance Solutions page for Online Gambling Providers

 

Online Gambling Compliance Technology Integration

Our services cover compliance aspects concerning the integration of technology for risk and compliance e-management, transactional reporting (where applicable), usage of AI, technology outsourcing, and compliance aspects of third-party risk management for online gambling providers, including:

• Needs Assessment
• Compliance Technology Selection: Based on your budget, products, available operational and technical resources, and the applicable online gambling compliance obligations
• Implementation assistance across the organisation
• Streamlining operational workflows: For routine compliance tasks like data collection, reporting, and risk assessments
• AML/CFT Compliance Technology: Covering customer digital onboarding, E-KYC, PEP and sanctions screening, transaction monitoring, etc.
• Integration of online gambling compliance obligations into an effective CRM system
• Record-Keeping Obligations: Helping you choose and integrate the necessary tools to comply with the record-keeping requirements under various laws and online gambling regulations

 

Data Management and Information Privacy Solutions

• Data Governance and Compliance:  Assisting online gambling providers in establishing robust data governance procedures, programs, and protocols that align data collection, storage, and usage practices with relevant data privacy regulations, such as GDPR, CCPA, and other applicable laws. These measures safeguard sensitive client and business information from unauthorised access, breaches, and misuse.
• Privacy Policy Compliance Monitoring: Helping you implement privacy policies that reflect the latest data protection legislation, supported by continuous compliance monitoring tools to maintain the highest data privacy standards.
• Record Maintenance Protocols:  We assist in developing and implementing effective procedures for maintaining necessary records, covering online gambling compliance with applicable regulatory reporting standards and reporting requirements.
• Record Availability and Inspection Readiness:  Online gambling regulations often require records to be readily available for inspection by regulators, AML/CFT supervisors, tax agencies, and other relevant authorities. This extends to information kept by your outsourced service providers. We help you organise your record-keeping processes to meet these needs.

 

ISO Standards and Online Gambling Compliance

• Cross-Reference Mapping: Integrating ISO standards such as ISO 27001, ISO 9001, and ISO 22301 into an existing compliance framework and linking specific sections of ISO standards to corresponding procedures in your internal policies and procedures.
• Pre-Audit Preparation: Coordinating ISO controls testing across different parts of the business.
• Leading evidence collection across the different departments to cover relevant compliance areas such as planning, governance, organisational controls, operational controls, technological controls, and physical controls through structured workflows.
• Digital Compliance Repository: Helping you utilise a centralised digital repository for storing all compliance-related documents and evidence, making it easily accessible for audit purposes and compliance verification.
• ISO Audit Liaison:  Acting as a liaison between your team and the auditors, coordinating information requests, and ensuring all the necessary documentation is readily available.
• Post-Audit Remediation Management: We can lead the implementation of your remediation plan and support corrective actions to address all audit findings effectively.

 

Regulatory Change Management Solutions

Empower Your Business with Proactive Regulatory Change Management:

• Stay Ahead of the Curve:  We actively monitor regulatory updates from global financial authorities like MAS, ASIC, FMA, FCA, SEC, and other regulators for online gambling compliance changes and updates to evaluate the implications of regulatory changes.
• Impact Assessment and Mitigation Strategies: We analyse the potential impact of regulatory changes on online gambling compliance management frameworks and operational processes. We then collaborate with you to develop effective mitigation strategies that support continued compliance and minimise disruption.
• Seamless Implementation and Change Management:  We guide online gambling providers through necessary process adjustments, update internal policies and procedures, facilitate a smooth transition through regulatory changes, and assist with effective communication with impacted stakeholders.